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Hello,

You can keep the quarantined elements from now, we'll see to delete them when the problems will be solved.

You can make the test to restore the registry elements from AdwCleaner. I doubt it will restore your access to the safe-mode, but we'll see and we'll proceed according to your results.

Best regards,

Hello,

I'm working on it. In the meantime, may you share a debug logfile during a clean ? (Tools > Options > tick "Debug" mode before doing a clean).

Best regards,

Hello,

The logfile seems to be complete, it means that the clean process has been successful, without crashing. Also, I do not see any deleted elements related to safe-mode.

Can you also share the Malwarebytes logfile ?

Best regards,

Ok.

So, to remove UCGuard, can you try this:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If it as...

Can you send me a zip of this shortcut to see what's wrong with it ? (right-click on it -> send to > compressed folder).

Best regards,

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

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fr33tux, 2016-08-31 11:31:57 (UTC)

yeah. It work. but what is the "UCGuard"? How to delete it?

Thankss!

Hello,

Ok.

• So please launch AdwCleaner.
• Do a scan.
• Then, in the "Services" tab, please unselect "UCGuard".
• Click on "Clean", the computer will reboot.

Finally, please share the file C:\AdwCleaner\AdwCleaner[Cxx].txt (where xx is the highest number you have).

Best regards,

Hello,

Please use the updated release: https://toolslib.net/downloads/viewdownload/1-adwcleaner/ and the problem should be gone.

Best regards,

Hello,

Perfect ! If you have any question, just ask.

Best regards,

Hello,

In complement, can you do the following ?

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. If i...