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Specific file selected as threat was: "bab6.tmp" containing threat "suspicious.cloud.7.EP"

Norton prevented me from installing.

Hello,

It's strange... We'll try to fix it with the Windows troubleshooter :

• From the control panel select troubleshooting.
• Click view all this will display a list of all the troubleshooters.
• Select Windows updates, initiate the troubleshooter and wait until it has finished.

Then, retry to apply updates and tell me if it's better.

Regards,

Hi, After updating from Windows 7 Pro.to Windows 10...Have this message on lots of attempted updates...."Failed to Install"...Can any one help me to solve this problem...thank's in Advance...

Bonsoir,

Merci encore ! Voici les deux rapports sous AdwCleaner en version 5.017. Je vous envoie le rapport Zhpdioag dans un autre message car c'est long. Sinon la situation est inchangée.

Bien cordialement

Oswaldo

# AdwCleaner v5.017 - Rapport créé le 03/11/2015 à 19:55:56 # Mis à jour le 03/11/2015 par Xplode # Base de données : 2015-11-01.2 [Serveur] # Système d'exploitation : Wind...

Hi Xplode,

The log that generates after choosing debug mode is as follow, as you can see from it, it doesn't complete the scan. On the progress bar it doesn't show anything.

2015-10-31 17:11:16 : [Notice]		Scan started
2015-10-31 17:11:16 : [Success]		Internet connection is UP
2015-10-31 17:11:16 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-10-31 17:11:16 : [Success]		O...

Hello Alexander13,

Normally, ADWCleaner is able to remove adware even on 64-bits computers.

In fact I suspect that if the adware is not remove, it is because ADWCleaner don't know him yet, but if it is the case I will warn it's developper.

To be sure, I need the ADWCleaner log, you will find him in :

• Can you please go in C:\AdwCleaner, you might find the log in here. Just post it's content ...

Hello Alexander13,

If I understand, you have use ADWCleaner but this isn't enough ?

Can you please post the log file ?

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your reply.

With that log file we ...

Hello and thanks for your reply. And thanks for reporting this to Kaspersky too.

I have updated my AV and downloaded another ADWcleaner version 5.014 from your website. This has proven to be fine and works as it always does. I suppose Kaspersky is not infallable but I was suprised when this was flagged, as your product is a wonderful addition to any serious net user. It would be a great shame ...

Hello,

As M-K-D-B says, please share us the logfile.

Regards,

Hi,

maybe you can provide the full logfile from AdwCleaner, so we can give you some help... like for example if you should delete the detected items or not.

Currently, there is no way to ignore elements permanently.