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Hi, today I had the first "real" bluescreen after 11th april.

Boot > manually update CID database (in a few secvonds since the defs has been updated yesterday) > end of downloading process > bluescreen BAD_POOL_CALLER 0x000000C2 !! 

Reboot: CIS updates has not been installed! CIS is now dowloading a big database file: 270MB!! In CIS scanner folder the file "bxxxxxxx.cav" cannot be deleted sin...

Hello,

Ok. I'll dig deeper in this direction, it's something that should be improved with the second CLI release (not the coming one, but the one after).

Sorry for the inconvenience, but thanks for the feedback,

Hello,

We'll look deeper:

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Share and share the generated links.

Best regards,

Hello,

@User547952 : this key does not belong to Mozilla Firefox only. Mozilla Firefox creates this key only for a limited time (the current session). However, we target the same key created by several malwares, which is not deleted when the current session is terminated.

It's a corner case, but we'll look deeper to see what we can do about that..

Best regards,

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fr33tux, 2016-05-06 18:45:56...

Hello,

@User547952 : this key does not belong to Mozilla Firefox only. Mozilla Firefox creates this key only for a limited time (the current session). However, we target the same key created by several malwares, which is not deleted when the current session is terminated.

It's a corner case, but we'll look deeper to see what we can do about that..

Best regards,

Hello, We will have a deeper look on what may cause those redirections, can you please follow thoses instructions :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

With that log, we will be abl...

Testdisk indique : not file found, filesystem may be domaged.

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vulcain, 2016-01-27 17:44:21 (UTC)

Hmh, ça c'est moins bien. :(

On va essayer avec la recherche approfondie (Deeper Search). La manipulation est un peu plus longue parcontre.

Pour ça, il vous suffit de répéter cette manipulation et ensuite :

• Arrivé sur l'écran de listing des partitions (vertes), faites "Entrée" pour continuer pu...

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Then, as AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your compu...

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

• Download ZHPDiag from Nicolas on h...

Hello,

An administrator of the forum just forward me your message containing the log file. I understand your fears, but in that case, they are not founded. The developpers of the softwares that we use for curing computers on forum are conceived to be respectful of the user privacy. The only potentially private datas are : the name of the user, of the computer and a list of the software that yo...