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Hello,

It's strange.. Can you check the option "Use local database" before running the scan ?

Do you encounter any connectivity issues with the website ?

Regards,

I finally got ZHP diag to download in English. Scan showed 5 Bugs found. report was locked as 1) PUP.Optional Free Soft Today 2) Toolbar.Agent 3) Heuristic Suspect

It would not Repair or Report. couldn't drag & drop or right click and ZHP screen was locked in the centre of the screen with no functions. When trying to view the items discovered a screen came up all in French again...frustration ...

Hello,

Thanks. I will update the translation for v5.037.

Regarding the file you sent me in your previous post, I didn't know that you put the instructions inside "ffff.txt" file , you should have called it "readme.txt" ;-)

I will review this file and add the elements as soon as possible. Some elements ( like the firefox extension ) should be already detected since v5.036.

Regards,

Bonjour,

Pouvez-vous fournir le rapport de débogage ?

1. Lancez AdwCleaner
2. Options -> "Activer le mode déboguage"
3. Lancez le scan
4. Un fichier C:\AdwCleaner\AdwCleaner_dbg_xxxxxx.log doit être présent et contenir des informations sur le déroulement et le moment du crash, c'est de lui dont on a besoin (collez-le dans votre réponse ou hébergez le sur Up2Share)

Pour rappel, la documentation complèt...

Hello,

You can exceptionnaly ignore this warning from SmartScreen.

Please see this how-to for the screenshot : http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

Regards,

Tried to download the ZHPDiag software again and got:

Windows protected your PC

Windows Smartscreen prevented an unrecognized app from starting. Running this app might put your PC at risk.

This happens sometimes when downloading the latest version of Adware cleaner...I will have to check out Screenshot, as, never have done it before. Thanks.

Hello,

I'm waiting for the ZHPDiag report :) (see my message above).

Hello,

You'd like to remove MPC Cleaner ?

Do you have other symptoms ?

I'll need more information :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)
• Then post the link in your reply

Regards,

Hello,

Nutech2014 :

Can you share a screenshot of this ads on the right screen ?

I also need another logfile, with ZHPDiag to get more information about which elements remain :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share (you will find it on your desktop, just drop the file on the upload zone)...

Hello,

FP has been fixed. Sorry for the inconvenience.

Regards,