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THe developer is looking at the bug.

In the meantime, we'll use FRST :

1. Download FRST
2. Right-click on the file -> "Execute as Administrator"
3. Click on the "Scan" button
4. The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
5. Please host them on Up2Share and share the generated links.

Regards,

Hello,

@Clarkwong : please share the logfile generated by AdwCleaner when you used it. They are in C:\AdwCleaner.

 

@nutech2014 : please open your own topic, we'll help you there.

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fr33tux, 2016-02-20 15:48:49 (UTC)

As per request, the following is the result of using the latest adwcleaner

# AdwCleaner v5.036 - Logfile created 24/02/2016 at 05:48:58
# Updated 22/02/2016 by Xplode
# Data...

Bonsoir fr33tux (y)

    Adwcleaner   me  dit   qu'il  n'a   rien  trouvé , mais   voici  le  rapport :

# AdwCleaner v5.036 - Rapport créé le 23/02/2016 à 22:04:00
# Mis à jour le 22/02/2016 par Xplode
# Base de données : 2016-02-22.2 [Serveur]
# Système d'exploitation : Windows 7 Ultimate Service Pack 1 (x64)
# Nom d'utilisateur : Patrice - MYSTICRUSE6-PC
# Exécuté depuis : C:\Users\Patrice\...

I finally got ZHP diag to download in English. Scan showed 5 Bugs found. report was locked as 1) PUP.Optional Free Soft Today 2) Toolbar.Agent 3) Heuristic Suspect

It would not Repair or Report. couldn't drag & drop or right click and ZHP screen was locked in the centre of the screen with no functions. When trying to view the items discovered a screen came up all in French again...frustration ...

Bonjour,

Pouvez-vous fournir le rapport de débogage ?

1. Lancez AdwCleaner
2. Options -> "Activer le mode déboguage"
3. Lancez le scan
4. Un fichier C:\AdwCleaner\AdwCleaner_dbg_xxxxxx.log doit être présent et contenir des informations sur le déroulement et le moment du crash, c'est de lui dont on a besoin (collez-le dans votre réponse ou hébergez le sur Up2Share)

Pour rappel, la documentation complèt...

Hello,

I'm waiting for the ZHPDiag report :) (see my message above).

oh ! sorry , I read that : "I chose AdsFix as it seems to verify my issues." and I thought you used AdsFix Tool ;)

Hello,

would you pls check above mentioned add on for F/P? It works for me for a long time without any problems and was never detected by any other security software.

########## EOF - C:\AdwCleaner\AdwCleaner[S25].txt - [7577 octets] ##########

# AdwCleaner v5.035 - Bericht erstellt am 21/02/2016 um 19:09:38
# Aktualisiert am 18/02/2016 von Xplode
# Datenbank : 2016-02-20.3 [Server]
# Betri...

# AdwCleaner v5.035 - Logfile created 19/02/2016 at 09:00:12
# Updated 18/02/2016 by Xplode
# Database : 2016-02-18.5 [Server]
# Operating system : Windows 10 Home  (x64)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Downloads\adwcleaner_5.035 (1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder Deleted...

# AdwCleaner v5.035 - Logfile created 19/02/2016 at 09:00:12
# Updated 18/02/2016 by Xplode
# Database : 2016-02-18.5 [Server]
# Operating system : Windows 10 Home  (x64)
# Username : Owner - OWNER-PC
# Running from : C:\Users\Owner\Downloads\adwcleaner_5.035 (1).exe
# Option : Cleaning
# Support : http://toolslib.net/forum


***** [ Services ] *****


***** [ Folders ] *****


[-] Folder Dele...