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Hello,

Thanks.

So, please do the following:

1. Download the file fixlist.txt and save it as "fixlist.txt" to the Desktop or where FRST is located.

NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may ...

I keep getting an error that pops up near the end when I'm scanning. I've tried running it as an admin but the same thing keeps happening. I ran a debug report after reading some some other threads however I'm at a loss on what the problem could be.  The error says it's line 14856

2016-09-08 13:04:44 :     <INFO>    [main] - Saving current options to the configuration file 2016-09-08 13:04:46 ...

And obviously ( SimpleHelp Technician.exe )  <<<<<< notice the space between SimpleHelp and Technician

http://i.imgur.com/j1HXxNg.png

In addition to javaw.exe I just CONFIRMED another file that would need to be whitelisted for this remote program ( SessionUI.exe )

http://i.imgur.com/5PiCM0H.png

javaw.exe screenshot http://i.imgur.com/FluqZu7.png

Thank you

Unfortunately it still gets killed. I suspect it is javaw.exe since the remote software program runs on Java

http://i.imgur.com/ImbkIiJ.png

javaw.exe shows up twice in the debug log but it is not whitelisted.

Appreciate your help

Bonsoir,

j'utilise Windows 10, j'ai Windows Defender comme antivirus, Malwarebytes Anti-Malware Home (Premium) et Adwcleaner 6.010.

L'analyse antivirus ne trouve rien,

Malwarebytes ne trouve rien,

Adwcleaner me signale 2 clés de registre et je ne sais pas à quoi elles correspondent et s'il faut les supprimer.

Je joins le rapport Adwcleaner.

Merci d'avance pour votre réponse.

Jean 85

...

It here. Thank a lot :)

https://up2sha.re/file?f=WGcjOHcPQrwb

https://up2sha.re/file?f=KUBkcGc0IwIS

Hello,

@anhthe2812: Can you generate FRST logs for a final check ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share th...

Hello,

Thanks for your help. It should be fixed with the latest definitions.

Best regards,

Hello,

Ok. We'll double check with FRST:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated links.

Best regards,