Re: I'm not sure what to clean/remove.

Hello,

Just to help you for the logfile part :

  • Go to https://up2sha.re/?lang=us
  • Click on "Drop your files here". A window will open, browse to your desktop. Double-click on "ZHPDiag.txt".
  • The file will be uploaded on Up2Sha.re. A link will appear, just below the blue square, in the form "https://up2sha.re/file?f=xxxxxxxx". It's this part you need to copy and paste here.

Regards,

Re: I'm not sure what to clean/remove.

dans Disinfection par barsim

The Cleaning Report:

# AdwCleaner v5.022 - Logfile created 24/11/2015 at 15:49:43
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] ...

Re: I'm not sure what to clean/remove.

dans Disinfection par Chapi

Hello,

All theses entries are about : toolbars, extensions and potentially unwanted programs.

You can remove them all by launching again AdwCleaner and choosing the cleaning button.

Can you then post here the cleanning report ?

As AdwCleaner only check for a category of malware, can you follow those instruction to make a deeper analysis of your computer :

  • Download ZHPDiag from Nicolas on h...

Re: Suggestion: Add an "ignore AOL" option

dans AdwCleaner par fr33tux

Hello,

Can you share the whole logfile(s) showing these AOL entries ?

Regards,

Re: I'm not sure what to clean/remove.

dans Disinfection par barsim

Here's the logfile

# AdwCleaner v5.022 - Logfile created 23/11/2015 at 16:08:08
# Updated 22/11/2015 by Xplode
# Database : 2015-11-22.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : My Computer - MYCOMPUTER-PC
# Running from : C:\Users\My Computer\Downloads\AdwCleaner.exe
# Option : Scan
# Support : http://toolslib.net/forum

***** [ Services ] *****
...

Re: I'm not sure what to clean/remove.

dans Disinfection par Chapi

Ok, so just open the logfile by using notepad, then use CTRL + A to select the whole text, then CTRL + C to copy it, then in your answer, use the icon "add an extract of code" between add an image and add an array.

Then paste the code in it with CTRL + V.

If you don't find the "add an extract of code" function, just paste the contents of the log in your answer.

Chapi

Re: I'm not sure what to clean/remove.

dans Disinfection par barsim

Thank you for getting back to me.

Explain please how to insert an image that resides on my computer, or upload a file.

I have no trouble knowing where my AdwCleaner logfile is located.

 

Re: I'm not sure what to clean/remove.

dans Disinfection par Chapi

Hello,

I'm here to help you, and to be sure that all items detected by AdwCleaner must be delete, I will need more data about them. So can you post us the entire log file in your answer ?

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Chapi

Re: ADW Cleaner wants to delete about 40 HKCU and HKLM key and val files

dans AdwCleaner par Chapi

Hello,

I'm glad I could help you,

Don't hesitate to come back if you have an other question or issue.

Chapi

Re: ADW Cleaner wants to delete about 40 HKCU and HKLM key and val files

Chapi,   OK. Thanks for helping me. I deleted all the toolbars and unwanted extensions ADW detected. All looks good so far.