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Hello,

Ok.

Please do the following:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Bonjour,

• Télécharge Farbar Recovery Scan Tool (de Farbar) sur ton Bureau.

Attention : tu dois prendre la version compatible avec ton système : 32 ou 64 bits.

32 ou 64 bits - Comment savoir ?

• Lance FRST (Sous Windows Vista/7/8/10, clic droit sur FRST > Exécuter en tant qu'administrateur).
• Coche la case Addition.txt.
• Clique sur le bouton Analyser.
• Une fois le scan terminé, deux rapports FRS...

Regards, I just wanted to ask if these adwcleaner detections are very dangerous.

***** [ Registro ] *****

[-] Llave eliminada: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\clarovideo.com

[-] Llave eliminada: HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.clarovideo.com

[#] Llave eliminada al reiniciar: [x64] HKCU\Software\Microsoft\Internet Explore...

Thanks,

yes, when i install wise registry cleaner, it recommended to install spyhunter, and i deny it. so, wise registry cleaner in my system is clean, no ads, no additional programs. 

Something like, when i watch a video, it pops up ads, I hate it, but I don't remove video, just close ads, because I want to watch the video. So, if adwcleaner can just warn user,  not default remove it , i thi...

Hello,

Fixlog:

Fix result of Farbar Recovery Scan Tool (x64) Version: 23-11-2016 Ran by M2-1900 (26-11-2016 08:42:31) Run:1 Running from C:\Users\M2-1900\Downloads Loaded Profiles: M2-1900 (Available Profiles: M2-1900) Boot Mode: Normal ==============================================

fixlist content: ***************** CloseProcesses: R1 UCGuard; C:\WINDOWS\System32\DRIVERS\ucguard.sys [81792 ...

Bonjour,

Ok. Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,

Thanks.

To remove the remaining service, can you do the following?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Thanks,

Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Bonjour,

Pouvez-vous utiliser FRST?

• Téléchargez FRST;
• Effectuez un clique-droit sur le fichier téléchargé, puis "Exécuter en tant qu'administrateur";
• Cliquez sur le bouton "Scan";
• Un rapport est sauvegardé, il se nomme "FRST.txt" et quelques informations supplémentaires sont proposées dans le fichier "Addition.txt";

Merci,