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Hello,

Can you provide the whole logfile ?

Regards,

Hello,

Can you send me the logfile generated by AdwCleaner ? It should be in C:\AdwCleaner\.

Regards,

I ran AdwCleaner to help eliminate some issues I have encountered and v5.013 incorrectly deleted at least two folders, following are the two lines from the log.

[-] Folder Deleted : C:\CommonShare
[-] Folder Deleted : C:\Program Files (x86)\Rightword Enterprises

The CommonShare folder was created by me for CodeTwo support to sync Outlook catagories across my personal systems. Rightword Enter...

Hi,

This is not personally mine PC, but user's at forum. I asked exactly as you described and he said that there wasn't such log. Tool stops in Clean mode.

Regards.

Hi,

Of course, the same error occurs with Debug Mode enabled, but there will be created a special logfile under C:\AdwCleaner . Just as a note: I'm not talking about the logfile from AdwCleaner where adware elements are shown.

Are you 100% sure that there is no file like C:\AdwCleaner\AdwCleaner_dbg_XXXX.log there?

When does this problem appear? After pressing Scan or Clean button?

Thank...

Hello,

I will help you to remove all malware from your computer.

To start, we need more informations about your computer.

So can you please start by doing an ZHPDiag scan :

• Download ZHPDiag from Nicolas on his website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share
• Then post the link in your reply

With that log file we will be able to under...

Hello,

Can you share AdwCleaner's logfiles ? They are in C:\AdwCleaner\.

Regards,

Hi,

thanks for reply. Even with Debug mode enabled it stops with same error and log is not created.

Hello Gottschalk,

I will help you to remove all malware from your computer.

To start, we need more informations about your computer.

So can you please start by doing an ZHPDiag scan :

• Download ZHPDiag from Nicolas on is website
• Then run it with administrator's rights (with right click)
• Then upload the log file on up2share
• Then post the link in your reply

With that log file we will be abl...

Hi,

Please activate Debug Mode as follows so we can see a report which may be helpful with identifying the problem.

• Double-click on AdwCleaner.exeto open the tool.
• Click on Options in the top menu.
• Put a check mark next to Activate debug mode
• Click on the Scan button
• A logfile report called AdwCleaner_dbg_XXXX.log (where XXXX represents the time run) will be created and saved to %syste...