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hello cocochepeau, any idea yet how to get back or get rid of the unknown owner in these folders and files? 

kind regards from the tyrol ernst  

Yes, the two folders are in place but many of the files and folders have an unknown ownership wich cannot be altered - it leads to 'access denied'

Hello,

Thank you for the logfiles.

Can you confirm that these two folders are still in place:

• C:\orlando
• C:\Users\Rundschau\AppData\Roaming\orlando

Regards.

Here the content of the AdwCleaner-Directory:

 Volume in Laufwerk C: hat keine Bezeichnung.  Volumeseriennummer: 267B-6D25

 Verzeichnis von C:\AdwCleaner

19.10.2016  13:25    <DIR>          . 19.10.2016  13:25    <DIR>          .. 18.10.2016  19:55         1.102.848 adwcleaner.db 18.10.2016  20:00             4.590 AdwCleaner[C0].txt 18.10.2016  19:55             4.453 AdwCleaner[S0].txt 19....

This is the more relevant information, sorry for pasting the wrong one first:  

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 20:00:07
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professional Service Pack 1 (X64)
# Benutzername : Rundschau - BUCHHALTUNG
# Gestartet von : C:\Users\Rundschau\Downloads\adwcleaner_6.021.exe
...

No quite, Very quick to jump to conclusions there, almost like it's premeditated. It may just be a case of a False Positive, as I mentioned we use 3rd party API of a very well known AV.  Our scans and errors reported are checked regularly and thoughroughlly by all the leading AV's, the Scareware accusation is completely baseless.

In order to understand why Reimage Repair is flagging this speci...

Hello 'cococheapau'!

Happy to hear from you - here is the requested (only one) logfile. The problem is with both of these  C:\Users\Rundschau\AppData\Roaming\orlando  C:\orlando

Kind regards from the Tyrol Ernst

# AdwCleaner v6.021 - Bericht erstellt am 18/10/2016 um 19:55:59
# Aktualisiert am 06/10/2016 von ToolsLib
# Datenbank : 2016-10-16.1 [Server]
# Betriebssystem : Windows 7 Professio...

OK, downloaded it, installed and ran.

IMHO, this is simple so called scareware. It found on my system one "trojan"

This is driver from well known tool AVZ. And I haven't tool to decline this "cure" and more, I have to buy a key to do something with this detection.

Greetings,

First of all, sorry for the inconvenience.

We'll try to recover your folder. Firstly, can you please share me the related clean logfile?

To do this:

• Launch AdwCleaner and go to Logfile > Cleaning tab and double-click on the most recent one;
• Then, please paste it in your next answer.

Regards.

AdwCleaner does a good job! But now we stepped into a problem. An urgently needed folder was deleted. In quarantine-manager nothing is listed to recover in files (it worked for registry-keys).  We found the folder on our System where it was before but with very special rights. So we are not in the position to recover the folders and files and bring them up to work.

We would be happy to get tip...