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Hello,

Can you provide us the whole list of running processes ?

In powershell (you can launch it with the Start Menu), enter the following command and copy/paste the content in your next answer :

Get-Process

 Best regards,

Hello,

Hm, it's really strange.

Do you have the same issue with any other applications ?

May you try a check with MBAM first since it may be malicious:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on...

Hello,

Great ! Thanks for your patience.

So, to conclude, if the computer seems stable, please proceed below. Otherwise, don't do the following instructions but telle me what's wrong.

We'll remove all the used tools :

• Download DelFix from Xplode on your desktop.
• Launch it with administrator rights.
• Select all the option except the one proposing to save the registry.
• Then click on the "Ex...

So,

Once again, sorry for the delay.

• Please download ZHPFix - Go on the download page of ZhpFix, click on the blue button "Download Now".
• Launch it with right click : "launch as administrator",
• Follow the instructions during the installation.
• Then click on the shortcut for ZhpFix on your desktop, and as usual, launch it as administrator.
• Select "Import"
• Copy & paste the following lines i...

Hello,

Hm... We'll try with MBAM to remove Shopperz:

• Download MalwareBytes Anti Malware here.
• Launch MalwareByte's Anti Malware from your desktop
• Click on the tab Settings -> Detection & Protection -> PUP/PUM and check "Treat these detections like malware".
• Tab Exam choose Threats, click on Scan now, and click on Launch the exam.
• If something is detected, choose to Quarantine everything. ...

Hello,

I don't understand if you have already used AdwCleaner or not, so if not :

• Download AdwCleaner and make a scan with it. Then, share the generated logfile here (copy/paste it).

If you've already have:

• Pleasehare the logfile from C:\AdwCleaner\

And:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and a...

Hello,

You can relaunch AdwCleaner, and click on "Clean".

The computer will reboot at the end, just copy/paste the generated logfile in your answer.

Best regards,

Hello,

Sorry for the delay. Thanks for the log.

I'm not sure if AdwCleaner is really the cause here, this will help to see what's wrong.

Can you zip the folder :

C:\AdwCleaner\RegistryQuarantine\

Host it on https://up2sha.re/ and copy/paste the generated link here ?

Regards,

Hello,

Great, thanks.

Can you do a scan with AdwCleaner please ? (at the end, copy/paste the generated logfile)

The documentation is here : https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

Best regards,

Hello,

You can host the picture here : https://up2sha.re/ and copy/paste the generated link.