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Hello,

Indeed, it's a known bug that we are working on.

To remove the remaining service, can you do the fllowing?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best ...

Greetings,

Here is what we're going to try:

1. Download CCleaner from here, and install it.
2. Start CCleaner (there should be a shortcut on your Desktop)
3. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
4. Then in Options  tab > Surveillance, untick the both boxes.
5. In the Clean tab, click on "Clean".
6. When the cleaning is done, go in the "Registry" tab...

Hello,

Thanks.

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Hello,

We'll need to do a small search on your system:

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Enter AdwCleaner.jpg in the text-field
• Click on the "Search Files" button
• The logfile is saved as Search.txt
• Please host it on Up2Share and share the generated link.

Thanks,

Ok, dans ce cas on va procéder différemment:

• Rendez vous sur la page de téléchargement de ZHPDiag, puis cliquez sur le bouton bleu "Nicolas Coolman - Télécharger";
• Enregistrez le fichier et lancez le;
• Cliquez sur l'icône "Scanner" pour faire une analyse complète puis patientez, ça peut durer quelques minutes;
• À la fin de l'analyse, cliquez sur l'icône "Rapport", un rapport va s'ouvrir, et s...

 Shortcut.txt also host them on Up2Share and share the generated link.  

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Please also check Shortcut.txt
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Merci. Pouvez faire ce qui suit ?

• Téléchargez Malwarebytes Anti-Malware.
• Installez-le en laissant les options par défaut (décochez juste à l'installation "Activer l'essai gratuit de MBAM Premium"), une icône sera créée sur le bureau et Malwarebytes démarrera.
• Onglet "Analyse" choisissez "Analyse des Menaces", puis cliquez sur "Lancer l'analyse".
• Si un élément est détecté, choisissez de tout...

Greetings,

Sorry for the late answer.

Firstly, I'll need you to run a scan with AdwCleaner:

• Download AdwCleaner from here: https://toolslib.net/downloads/viewdownload/1-adwcleaner/
• Launch it and then click on "Scan" button;
• At the end of the scan, a logfile will be generated;
• Please, click on "Logfile" button;
• Then, double-click on the most recent entry from the list and past its content...

Vous pouvez aussi l'héberger directement sur Up2Share puis me partager le lien renvoyé.

Pouvez-vous effectuer la marche à suivre afin de rechercher la présence de fichiers "sqlite3.dll" sur votre ordinateur ?

• Téléchargez SEAF, disponible ici: https://toolslib.net/downloads/viewdownload/155-seaf/
• Lancez l'exécutable téléchargé, en tant qu'administrateur (Clique-droit > Exécuter en tant qu'adm...