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Hello,

Can you run AdwCleaner again and check "Enable debug mode" in "Option" menu. After that, just press "Scan" , you will still see this error message so just press ok. 

Then go to C:\AdwCleaner and post the content of the file called AdwCleaner_dbg_xxxxx.log

Moreover, can you tell me what is written just above the progress bar when this error message occurs ?

Regards,

Xplode.

Hi cocohepeau, I just read that thread it doesn't give any explanation why this error pops up.

Do you mean that there is a problem with my windows OS or is it the program itself that is not functioning correctly? 

Hello Alexander13,

Normally, ADWCleaner is able to remove adware even on 64-bits computers.

In fact I suspect that if the adware is not remove, it is because ADWCleaner don't know him yet, but if it is the case I will warn it's developper.

To be sure, I need the ADWCleaner log, you will find him in :

• Can you please go in C:\AdwCleaner, you might find the log in here. Just post it's content ...

and what does that mean that "error number is the same" ??

Error number is the same

Hello Alexander13,

If I understand, you have use ADWCleaner but this isn't enough ?

Can you please post the log file ?

To understand what's happening on your conputer, can you use ZHPDiag :

• Download ZHPDiag from Nicolas on his website.
• Then run it with administrator's rights (with right click).
• Then upload the log file on up2share.
• Then post the link in your reply.

With that log file we ...

Hi,

I have been using Adwcleaner for quite some time and had always done the job well. But recently since the version 5.009 have noticed that in middle of scanning it suddenly stops and shows an error code as shown by the image. After pressing ok the program stops too and the same happens after restarting it. I am now using the latest version but the same is happening.

Anyone know how I could...

Hello,

Can you share me the logfile ? It should be in C:\AdwCleaner\

Here's the documentation.

Regards,

I have an aggravating pop up that freezes my computer.  I have to start task manager and end the process to unlock.  I have tried the adwcleaner and it still comes back.  Any suggestions.  

Hello,

Sorry for the delay.

1. Please download CCleaner,
2. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
3. Then in Options  tab > Surveillance, untick the both boxes.
4. In the Clean tab, click on "Clean".
5. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Then, re-launch AdwCleaner, update it to v5.014 and mak...