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How do I know what I want to keep? For example, "HKCU\Software\One System Care sounds like something important. Do I need to delete these things if I want to clear my PC of malware?

is this malware? I want to make sure that I do not delete important files on my laptop. Thanks!

Hello Alexander13,

Normally, ADWCleaner is able to remove adware even on 64-bits computers.

In fact I suspect that if the adware is not remove, it is because ADWCleaner don't know him yet, but if it is the case I will warn it's developper.

To be sure, I need the ADWCleaner log, you will find him in :

• Can you please go in C:\AdwCleaner, you might find the log in here. Just post it's content ...

Hello,

Sorry for the delay.

1. Please download CCleaner,
2. Go in Options tab > Advanced, untick Only delete Windows temporary files older than 24 hours.
3. Then in Options  tab > Surveillance, untick the both boxes.
4. In the Clean tab, click on "Clean".
5. When the cleaning is done, go in the "Registry" tab, click on "Find errors" and then "Fix".

Then, re-launch AdwCleaner, update it to v5.014 and mak...

Hello,

there is an RegToolExport error:

Impossible de trouver la clé suivante

HKEY USERS..............

ZHPFix log: https://up2sha.re/file?f=buaOHcuvPF1d

Thank you

Hello,

I'm so sorry, I need to read again myself after posting.

Please use this content :

HKU\S-1-5-21-2104831317-3245060443-4232704113-1001\Software\AppDataLow\{5F189DF5-2D05-472B-9091-84D9848AE48B}

Regards,

Hi,

maybe you can provide the full logfile from AdwCleaner, so we can give you some help... like for example if you should delete the detected items or not.

Currently, there is no way to ignore elements permanently.

Hello,

what content do you mean?

Hello,

Thanks. The registry key seems locked but unused (it's harmless).

Can you export it :

• Download RegToolExport
• Paste the following content in the text field, and click on [Exporter]
• Then, upload the .reg file on Up2Sha.re and share me the link.

I'd like a new ZHPDiag report to check (please refer to the instructions above).

Regards,