AdwCleaner suddenly stops

Error number is the same

and what does that mean that "error number is the same" ??

Greetings,

I think that Sandor was referring to this discussion.

Regards.

Hi cocohepeau, I just read that thread it doesn't give any explanation why this error pops up.

Do you mean that there is a problem with my windows OS or is it the program itself that is not functioning correctly? 

Hello,

Can you run AdwCleaner again and check "Enable debug mode" in "Option" menu. After that, just press "Scan" , you will still see this error message so just press ok. 

Then go to C:\AdwCleaner and post the content of the file called AdwCleaner_dbg_xxxxx.log

Moreover, can you tell me what is written just above the progress bar when this error message occurs ?

Regards,

Xplode.

Hi Xplode,

The log that generates after choosing debug mode is as follow, as you can see from it, it doesn't complete the scan. On the progress bar it doesn't show anything.

2015-10-31 17:11:16 : [Notice]		Scan started
2015-10-31 17:11:16 : [Success]		Internet connection is UP
2015-10-31 17:11:16 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-10-31 17:11:16 : [Success]		Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-10-31 17:11:16 : [Success]		Database v2015-10-29.1
2015-10-31 17:11:17 : [Success]		Retrieved 6655 elements from 'guid' table
2015-10-31 17:11:17 : [Success]		Retrieved 66 elements from 'ifeo' table
2015-10-31 17:11:17 : [Success]		Retrieved 1644 elements from 'chrome_extensions' table
2015-10-31 17:11:17 : [Success]		Retrieved 86 elements from 'chrome_files' table
2015-10-31 17:11:17 : [Success]		Retrieved 999 elements from 'files' table
2015-10-31 17:11:17 : [Success]		Retrieved 1024 elements from 'firefox_extensions' table
2015-10-31 17:11:18 : [Success]		Retrieved 253 elements from 'firefox_files' table
2015-10-31 17:11:18 : [Success]		Retrieved 77 elements from 'firewallpolicy' table
2015-10-31 17:11:19 : [Success]		Retrieved 3234 elements from 'folders' table
2015-10-31 17:11:19 : [Success]		Retrieved 37 elements from 'generic_addlyrics' table
2015-10-31 17:11:19 : [Success]		Retrieved 63 elements from 'generic_appinit' table
2015-10-31 17:11:19 : [Success]		Retrieved 293 elements from 'generic_multiplug' table
2015-10-31 17:11:19 : [Success]		Retrieved 138 elements from 'generic_mywebsearch' table
2015-10-31 17:11:19 : [Success]		Retrieved 24 elements from 'generic_netfilter' table
2015-10-31 17:11:19 : [Success]		Retrieved 740 elements from 'product_ids' table
2015-10-31 17:11:19 : [Success]		Retrieved 3040 elements from 'registry_keys_values' table
2015-10-31 17:11:20 : [Success]		Retrieved 807 elements from 'services' table
2015-10-31 17:11:20 : [Success]		Retrieved 2978 elements from 'softwares' table
2015-10-31 17:11:20 : [Success]		Retrieved 857 elements from 'tasks' table
2015-10-31 17:11:20 : [Success]		Retrieved 375 elements from 'urls' table
2015-10-31 17:11:20 : [Success]		Retrieved 52 elements from 'wl_processes' table
2015-10-31 17:11:20 : [Success]		Retrieved 14 elements from 'wl_firefox' table
2015-10-31 17:11:20 : [Success]		Retrieved 15 elements from 'dns' table
2015-10-31 17:11:20 : [Success]		Retrieved 20 elements from 'domstorage' table
2015-10-31 17:11:20 : [Success]		Retrieved 52 elements from 'generic_crossrider' table
2015-10-31 17:11:20 : [Success]		Retrieved 12 elements from 'generic_pullupdate' table
2015-10-31 17:11:20 : [Success]		Retrieved 133 elements from 'generic_browsefox' table
2015-10-31 17:11:20 : [Notice]		Closed C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-10-31 17:11:20 : [Notice]		Unloaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-10-31 17:11:20 : [Success]		Retrieved 1 users
2015-10-31 17:11:20 : [Notice]		User #1 : MY
2015-10-31 17:11:20 : [Success]		Retrieved 1 firefox profiles
2015-10-31 17:11:20 : [Success]		Retrieved 2 chrome profiles
2015-10-31 17:11:20 : [Success]		Retrieved 38 global paths
2015-10-31 17:11:20 : [Success]		Retrieved 4 shortcut paths
2015-10-31 17:11:20 : [Notice]		Starting generic detections ... 
2015-10-31 17:11:26 : [Success]		Generic.Multiplug ... OK
2015-10-31 17:11:27 : [Success]		Generic.MyWebSearch ... OK
2015-10-31 17:11:27 : [Success]		Generic.Vitruvian ... OK
2015-10-31 17:11:27 : [Success]		Generic.PullUpdate ... OK
2015-10-31 17:11:27 : [Success]		Generic.BrowseFox ... OK
2015-10-31 17:11:27 : [Success]		Generic.BetterSurf ... OK
2015-10-31 17:11:27 : [Success]		Generic.Piccolor ... OK
2015-10-31 17:11:28 : [Success]		Generic.DownloadProtect ... OK
2015-10-31 17:11:28 : [Success]		Generic.AddLyrics ... OK
2015-10-31 17:11:28 : [Success]		Generic.Crossrider ... OK
2015-10-31 17:11:28 : [Success]		Generic.Maintainer ... OK
2015-10-31 17:11:28 : [Success]		Generic.Conduit ... OK
2015-10-31 17:11:28 : [Success]		Generic.Tuto4PC ... OK
2015-10-31 17:11:29 : [Success]		Generic.Perion ... OK
2015-10-31 17:11:31 : [Success]		Other generic detections ... OK
2015-10-31 17:11:33 : [Success]		Adding firefox extensions ... OK
2015-10-31 17:11:33 : [Success]		Adding firefox files ... OK
2015-10-31 17:11:36 : [Success]		Adding chrome extensions ... OK
2015-10-31 17:11:36 : [Success]		Adding chrome files ... OK
2015-10-31 17:11:48 : [Success]		Adding GUID keys ... OK
2015-10-31 17:11:51 : [Success]		Adding Software keys ... OK
2015-10-31 17:11:51 : [Success]		Adding Product ID keys ... OK
2015-10-31 17:11:51 : [Success]		Adding IFEO keys ... OK
2015-10-31 17:11:51 : [Success]		Adding IE keys ... OK
2015-10-31 17:11:51 : [Success]		Adding FirewallPolicy keys ... OK
2015-10-31 17:11:51 : [Success]		Adding SearchScope keys ... OK
2015-10-31 17:11:51 : [Success]		Adding EIFL keys ... OK
2015-10-31 17:11:51 : [Success]		Adding SMI keys ... OK
2015-10-31 17:11:51 : [Success]		Adding AppInit keys ... OK
2015-10-31 17:11:51 : [Success]		Adding DNS keys ... OK
2015-10-31 17:11:51 : [Success]		Adding Prefixes keys ... OK
2015-10-31 17:11:51 : [Notice]		Processing services ...
2015-10-31 17:11:51 : [Notice]		Processing folders ...
2015-10-31 17:12:02 : [Notice]		Processing files ...
2015-10-31 17:12:06 : [Notice]		Processing DLLs ...
2015-10-31 17:12:06 : [Notice]		Processing shortcuts ...
2015-10-31 17:12:10 : [Notice]		Processing scheduled tasks ...
2015-10-31 17:12:10 : [Notice]		Processing registry elements ...
2015-10-31 17:12:11 : [Notice]		Processing browsers preferences ...

same error!

double click → error message → I can not open adwcleaner! (5.017&5.016)

But old ver(ver.5.015) can open!

Hello,

This bug should be fixed with v5.018.

Regards,

Xplode.

Hi again,

just downloaded the latest version 5.018 and it still gives the same error

Hello,

I was replying to the error that tipi mentionned, I'm still working on your error.

Regards,

Xplode.

Hello,

Can you try this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe ?

Run it in debug mode, then post the content of adwcleaner_dbg_xxxx.txt

Regards,

Xplode.

Hi

here is the new log file. It again showd an error sign.

2015-11-09 18:44:28 : [Notice]		Scan started
2015-11-09 18:44:28 : [Success]		Internet connection is UP
2015-11-09 18:44:28 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-09 18:44:28 : [Success]		Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-09 18:44:28 : [Success]		Database v2015-11-09.1
2015-11-09 18:44:29 : [Success]		Retrieved 6718 elements from 'guid' table
2015-11-09 18:44:29 : [Success]		Retrieved 66 elements from 'ifeo' table
2015-11-09 18:44:29 : [Success]		Retrieved 1647 elements from 'chrome_extensions' table
2015-11-09 18:44:29 : [Success]		Retrieved 86 elements from 'chrome_files' table
2015-11-09 18:44:30 : [Success]		Retrieved 1006 elements from 'files' table
2015-11-09 18:44:30 : [Success]		Retrieved 1025 elements from 'firefox_extensions' table
2015-11-09 18:44:30 : [Success]		Retrieved 255 elements from 'firefox_files' table
2015-11-09 18:44:30 : [Success]		Retrieved 79 elements from 'firewallpolicy' table
2015-11-09 18:44:30 : [Success]		Retrieved 3273 elements from 'folders' table
2015-11-09 18:44:30 : [Success]		Retrieved 37 elements from 'generic_addlyrics' table
2015-11-09 18:44:30 : [Success]		Retrieved 64 elements from 'generic_appinit' table
2015-11-09 18:44:30 : [Success]		Retrieved 293 elements from 'generic_multiplug' table
2015-11-09 18:44:30 : [Success]		Retrieved 140 elements from 'generic_mywebsearch' table
2015-11-09 18:44:30 : [Success]		Retrieved 24 elements from 'generic_netfilter' table
2015-11-09 18:44:30 : [Success]		Retrieved 751 elements from 'product_ids' table
2015-11-09 18:44:31 : [Success]		Retrieved 3076 elements from 'registry_keys_values' table
2015-11-09 18:44:31 : [Success]		Retrieved 810 elements from 'services' table
2015-11-09 18:44:31 : [Success]		Retrieved 2993 elements from 'softwares' table
2015-11-09 18:44:32 : [Success]		Retrieved 870 elements from 'tasks' table
2015-11-09 18:44:32 : [Success]		Retrieved 385 elements from 'urls' table
2015-11-09 18:44:32 : [Success]		Retrieved 52 elements from 'wl_processes' table
2015-11-09 18:44:32 : [Success]		Retrieved 14 elements from 'wl_firefox' table
2015-11-09 18:44:32 : [Success]		Retrieved 15 elements from 'dns' table
2015-11-09 18:44:32 : [Success]		Retrieved 53 elements from 'generic_crossrider' table
2015-11-09 18:44:32 : [Success]		Retrieved 12 elements from 'generic_pullupdate' table
2015-11-09 18:44:32 : [Success]		Retrieved 146 elements from 'generic_browsefox' table
2015-11-09 18:44:32 : [Notice]		Closed C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-09 18:44:32 : [Notice]		Unloaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-09 18:44:32 : [Success]		Retrieved 1 users
2015-11-09 18:44:32 : [Notice]		User #1 : MY
2015-11-09 18:44:32 : [Success]		Retrieved 1 firefox profiles
2015-11-09 18:44:32 : [Success]		Retrieved 2 chrome profiles
2015-11-09 18:44:32 : [Success]		Retrieved 40 global paths
2015-11-09 18:44:32 : [Success]		Retrieved 4 shortcut paths
2015-11-09 18:44:32 : [Notice]		Starting generic detections ... 
2015-11-09 18:44:37 : [Success]		Generic.Multiplug ... OK
2015-11-09 18:44:38 : [Success]		Generic.MyWebSearch ... OK
2015-11-09 18:44:38 : [Success]		Generic.Vitruvian ... OK
2015-11-09 18:44:39 : [Success]		Generic.PullUpdate ... OK
2015-11-09 18:44:39 : [Success]		Generic.BrowseFox ... OK
2015-11-09 18:44:39 : [Success]		Generic.BetterSurf ... OK
2015-11-09 18:44:39 : [Success]		Generic.Piccolor ... OK
2015-11-09 18:44:40 : [Success]		Generic.DownloadProtect ... OK
2015-11-09 18:44:40 : [Success]		Generic.AddLyrics ... OK
2015-11-09 18:44:40 : [Success]		Generic.Crossrider ... OK
2015-11-09 18:44:40 : [Success]		Generic.Maintainer ... OK
2015-11-09 18:44:40 : [Success]		Generic.Conduit ... OK
2015-11-09 18:44:40 : [Success]		Generic.Tuto4PC ... OK
2015-11-09 18:44:41 : [Success]		Generic.Perion ... OK
2015-11-09 18:44:41 : [Success]		Generic.HomeTab ... OK
2015-11-09 18:44:42 : [Success]		Other generic detections ... OK
2015-11-09 18:44:43 : [Success]		Adding firefox extensions ... OK
2015-11-09 18:44:44 : [Success]		Adding firefox files ... OK
2015-11-09 18:44:47 : [Success]		Adding chrome extensions ... OK
2015-11-09 18:44:47 : [Success]		Adding chrome files ... OK
2015-11-09 18:45:03 : [Success]		Adding GUID keys ... OK
2015-11-09 18:45:07 : [Success]		Adding Software keys ... OK
2015-11-09 18:45:08 : [Success]		Adding Product ID keys ... OK
2015-11-09 18:45:08 : [Success]		Adding IFEO keys ... OK
2015-11-09 18:45:08 : [Success]		Adding IE keys ... OK
2015-11-09 18:45:08 : [Success]		Adding FirewallPolicy keys ... OK
2015-11-09 18:45:08 : [Success]		Adding SearchScope keys ... OK
2015-11-09 18:45:08 : [Success]		Adding EIFL keys ... OK
2015-11-09 18:45:08 : [Success]		Adding SMI keys ... OK
2015-11-09 18:45:08 : [Success]		Adding AppInit keys ... OK
2015-11-09 18:45:08 : [Success]		Adding DNS keys ... OK
2015-11-09 18:45:08 : [Success]		Adding Prefixes keys ... OK
2015-11-09 18:45:08 : [Success]		Adding FileExts keys ... OK
2015-11-09 18:45:08 : [Success]		Adding DOMStorage keys ... OK
2015-11-09 18:45:08 : [Notice]		Processing services ...
2015-11-09 18:45:08 : [Notice]		Processing folders ...
2015-11-09 18:45:20 : [Notice]		Processing files ...
2015-11-09 18:45:24 : [Notice]		Processing DLLs ...
2015-11-09 18:45:24 : [Notice]		Processing shortcuts ...
2015-11-09 18:45:28 : [Notice]		Processing scheduled tasks ...
2015-11-09 18:45:28 : [Notice]		Processing registry elements ...
2015-11-09 18:45:29 : [Notice]		Processing browsers preferences ...
2015-11-09 18:45:29 : [Success]		Successfuly read C:\Users\MY\AppData\Roaming\Mozilla\Firefox\Profiles\vtjx2qa2.default\prefs.js
2015-11-09 18:45:29 : [Success]		Opened C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Web Data
2015-11-09 18:45:29 : [Success]		Opened  C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences

Can you send me this file : C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ?

Hi again,

here is the file you mentioned, I uploaded on my cloud drive and it should be accessible.

http://www.4shared.com/file/nlMsXcpuce/Secure_Preferences.html

Hello,

Can you upload it on https://up2sha.re/?lang=us ? It's easier for me to access the file.

Regards,

Xplode.

Hi

I dragged and dropped the file as a .rar file and it gave me this link, hope its ok now

https://up2sha.re/file?f=0d3B3RdPp57R

Hi,

Can you retry this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe in DEBUG mode and post the content of the debug logfile?

Regards,

Xplode.

Hi,

here is the log file.

2015-11-11 21:41:27 : [Notice]		Scan started
2015-11-11 21:41:27 : [Success]		Internet connection is UP
2015-11-11 21:41:27 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-11 21:41:27 : [Success]		Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-11 21:41:27 : [Success]		Database v2015-11-09.1
2015-11-11 21:41:28 : [Success]		Retrieved 6718 elements from 'guid' table
2015-11-11 21:41:28 : [Success]		Retrieved 66 elements from 'ifeo' table
2015-11-11 21:41:28 : [Success]		Retrieved 1647 elements from 'chrome_extensions' table
2015-11-11 21:41:29 : [Success]		Retrieved 86 elements from 'chrome_files' table
2015-11-11 21:41:29 : [Success]		Retrieved 1006 elements from 'files' table
2015-11-11 21:41:29 : [Success]		Retrieved 1025 elements from 'firefox_extensions' table
2015-11-11 21:41:29 : [Success]		Retrieved 255 elements from 'firefox_files' table
2015-11-11 21:41:29 : [Success]		Retrieved 79 elements from 'firewallpolicy' table
2015-11-11 21:41:29 : [Success]		Retrieved 3273 elements from 'folders' table
2015-11-11 21:41:29 : [Success]		Retrieved 37 elements from 'generic_addlyrics' table
2015-11-11 21:41:29 : [Success]		Retrieved 64 elements from 'generic_appinit' table
2015-11-11 21:41:29 : [Success]		Retrieved 293 elements from 'generic_multiplug' table
2015-11-11 21:41:29 : [Success]		Retrieved 140 elements from 'generic_mywebsearch' table
2015-11-11 21:41:29 : [Success]		Retrieved 24 elements from 'generic_netfilter' table
2015-11-11 21:41:30 : [Success]		Retrieved 751 elements from 'product_ids' table
2015-11-11 21:41:30 : [Success]		Retrieved 3076 elements from 'registry_keys_values' table
2015-11-11 21:41:30 : [Success]		Retrieved 810 elements from 'services' table
2015-11-11 21:41:31 : [Success]		Retrieved 2993 elements from 'softwares' table
2015-11-11 21:41:31 : [Success]		Retrieved 870 elements from 'tasks' table
2015-11-11 21:41:31 : [Success]		Retrieved 385 elements from 'urls' table
2015-11-11 21:41:31 : [Success]		Retrieved 52 elements from 'wl_processes' table
2015-11-11 21:41:31 : [Success]		Retrieved 14 elements from 'wl_firefox' table
2015-11-11 21:41:31 : [Success]		Retrieved 15 elements from 'dns' table
2015-11-11 21:41:31 : [Success]		Retrieved 53 elements from 'generic_crossrider' table
2015-11-11 21:41:31 : [Success]		Retrieved 12 elements from 'generic_pullupdate' table
2015-11-11 21:41:31 : [Success]		Retrieved 146 elements from 'generic_browsefox' table
2015-11-11 21:41:31 : [Notice]		Closed C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-11 21:41:31 : [Notice]		Unloaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-11 21:41:31 : [Success]		Retrieved 1 users
2015-11-11 21:41:31 : [Notice]		User #1 : MY
2015-11-11 21:41:31 : [Success]		Retrieved 1 firefox profiles
2015-11-11 21:41:31 : [Success]		Retrieved 2 chrome profiles
2015-11-11 21:41:31 : [Success]		Retrieved 40 global paths
2015-11-11 21:41:31 : [Success]		Retrieved 4 shortcut paths
2015-11-11 21:41:31 : [Notice]		Starting generic detections ... 
2015-11-11 21:41:37 : [Success]		Generic.Multiplug ... OK
2015-11-11 21:41:38 : [Success]		Generic.MyWebSearch ... OK
2015-11-11 21:41:38 : [Success]		Generic.Vitruvian ... OK
2015-11-11 21:41:38 : [Success]		Generic.PullUpdate ... OK
2015-11-11 21:41:39 : [Success]		Generic.BrowseFox ... OK
2015-11-11 21:41:39 : [Success]		Generic.BetterSurf ... OK
2015-11-11 21:41:39 : [Success]		Generic.Piccolor ... OK
2015-11-11 21:41:40 : [Success]		Generic.DownloadProtect ... OK
2015-11-11 21:41:40 : [Success]		Generic.AddLyrics ... OK
2015-11-11 21:41:40 : [Success]		Generic.Crossrider ... OK
2015-11-11 21:41:40 : [Success]		Generic.Maintainer ... OK
2015-11-11 21:41:40 : [Success]		Generic.Conduit ... OK
2015-11-11 21:41:40 : [Success]		Generic.Tuto4PC ... OK
2015-11-11 21:41:41 : [Success]		Generic.Perion ... OK
2015-11-11 21:41:41 : [Success]		Generic.HomeTab ... OK
2015-11-11 21:41:43 : [Success]		Other generic detections ... OK
2015-11-11 21:41:45 : [Success]		Adding firefox extensions ... OK
2015-11-11 21:41:45 : [Success]		Adding firefox files ... OK
2015-11-11 21:41:48 : [Success]		Adding chrome extensions ... OK
2015-11-11 21:41:48 : [Success]		Adding chrome files ... OK
2015-11-11 21:42:04 : [Success]		Adding GUID keys ... OK
2015-11-11 21:42:08 : [Success]		Adding Software keys ... OK
2015-11-11 21:42:09 : [Success]		Adding Product ID keys ... OK
2015-11-11 21:42:09 : [Success]		Adding IFEO keys ... OK
2015-11-11 21:42:09 : [Success]		Adding IE keys ... OK
2015-11-11 21:42:09 : [Success]		Adding FirewallPolicy keys ... OK
2015-11-11 21:42:09 : [Success]		Adding SearchScope keys ... OK
2015-11-11 21:42:09 : [Success]		Adding EIFL keys ... OK
2015-11-11 21:42:09 : [Success]		Adding SMI keys ... OK
2015-11-11 21:42:09 : [Success]		Adding AppInit keys ... OK
2015-11-11 21:42:09 : [Success]		Adding DNS keys ... OK
2015-11-11 21:42:09 : [Success]		Adding Prefixes keys ... OK
2015-11-11 21:42:09 : [Success]		Adding FileExts keys ... OK
2015-11-11 21:42:09 : [Success]		Adding DOMStorage keys ... OK
2015-11-11 21:42:09 : [Notice]		Processing services ...
2015-11-11 21:42:09 : [Notice]		Processing folders ...
2015-11-11 21:42:21 : [Notice]		Processing files ...
2015-11-11 21:42:25 : [Notice]		Processing DLLs ...
2015-11-11 21:42:25 : [Notice]		Processing shortcuts ...
2015-11-11 21:42:29 : [Notice]		Processing scheduled tasks ...
2015-11-11 21:42:29 : [Notice]		Processing registry elements ...
2015-11-11 21:42:29 : [Notice]		Processing browsers preferences ...
2015-11-11 21:42:29 : [Success]		Read C:\Users\MY\AppData\Roaming\Mozilla\Firefox\Profiles\vtjx2qa2.default\prefs.js
2015-11-11 21:42:29 : [Success]		Opened C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Web Data
2015-11-11 21:42:29 : [Success]		Opened  C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences

Hi again,

Ok, it appears that your error comes from an external library that AdwCleaner uses to parse Chrome preferences file. It's weird because this error appears only on a few computers...

Can you retry with this version ( just run it and tell me if you still have the error, do not post debug logfile ) : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe

Regards,

Xplode.

Hi,

Thank you for your help Xplode.

Just ran it again and it showed an error once again. I began recently facing this error when running Adwcleaner and it previously worked great for me. I have even ran some anti malware and antivirus but they didn't catch any harmful items, just the usual junk files.

What do you think it might be causing this problem? I performed a clean install on this laptop a month ago.