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Hello,

hi

 i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there

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gamezertruth, 2016-10-27 11:42:17 (UTC)

Can you share some examples of that?

Thanks,

hi

since a lot of users had a problem with remove of "UCGuard" a Chinese software by using adwcleaner tool . i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there . so when we trying to remove ""UCGuard"" or any others of Chinese software’s then adwcleaner tool go to be stuck or hang or even not respond...

hi

since a lot of users had a problem with remove of "UCGuard" a Chinese software by using adwcleaner tool . i want report that adwcleaner tool had a hard going to removal a Chinese software’s just like "UCGuard" and a lot of Chinese softwares out there . so when we trying to remove ""UCGuard"" or any others of Chinese software’s then adwcleaner tool go to be stuck or hang or even not respondi...

Hello,

Sorry for the delay.

Can you relaunch AdwCleaner, do a scan, and uncheck:

• UCGuard from the Services tab,
• C:\WINDOWS\SysNative\drivers\ucguard.sys from the Files tab

Then, do a clean and share the generated logfile.

Regards,

OK, downloaded it, installed and ran.

IMHO, this is simple so called scareware. It found on my system one "trojan"

This is driver from well known tool AVZ. And I haven't tool to decline this "cure" and more, I have to buy a key to do something with this detection.

Greetings,

First of all, sorry for the inconvenience.

We'll try to recover your folder. Firstly, can you please share me the related clean logfile?

To do this:

• Launch AdwCleaner and go to Logfile > Cleaning tab and double-click on the most recent one;
• Then, please paste it in your next answer.

Regards.

AdwCleaner does a good job! But now we stepped into a problem. An urgently needed folder was deleted. In quarantine-manager nothing is listed to recover in files (it worked for registry-keys).  We found the folder on our System where it was before but with very special rights. So we are not in the position to recover the folders and files and bring them up to work.

We would be happy to get tip...

Thanks for the support alowe56.  Reimage has been playing by strict guidlines for just over 1 year now.  I am very confident in how the operation is run today.

Destrio5 - Hard not to laugh at that comment as pretty much everyone with a 5th grade education puts 2 spaces after a period.  As you an see online, we don't do much (or any) damage control on user feedback.  We also wouldn't pose as a ...

Hi,

I perfomed a new rescan. The results is: Adv-2.jpg, and S5 + C5 logfile.

After computer rebooted I does a new scan, and the result is Adv-3.jpg and S6 logfile. The all is located in (ZIP): 

https://drive.google.com/open?id=0B_i90LaeRDUjVVRSZW85U29zN2M

with BR, Lajos

thank your for the help.

Malwarebytes Anti-Malware

www.malwarebytes.org



Scan Date: 2016-10-16

Scan Time: 20:31

Logfile: 2016_10_16_AP_Logs.txt

Administrator: Yes



Version: 2.2.1.1043

Malware Database: v2016.10.16.07

Rootkit Database: v2016.09.26.02

License: Free

Malware Protection: Disabled

Malicious Website Protection: Disabled

Self-protection: Disabled



OS: Windows 7 Servic...