Rechercher

Hello,

Ok. We'll need to remove the conflicting file:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it...

I just ran the latest version of Ad-Aware. It found 18 items to remove. I clicked OK. Restarted the laptop (HP Envy, 16GB RAM, 240GB SSD, 4GB VRAM). On bootup I found that Mailwasher icon was not in the Task bar, in fact it was not running. Then I found that Mailbird, my e-mail program wasn't running. Then I found that the touch feature of the touchpad wasn't working. (I could not slide up and ...

ran a registry cleaner to clean up some dead software links etc.  this seemed to remove that registry entry that was throwing off adwcleaner.  reran adwcleaner and there are now no threats picked up.

# AdwCleaner v6.020 - Logfile created 01/10/2016 at 07:53:28 # Updated on 14/09/2016 by ToolsLib # Database : 2016-09-30.1 [Server] # Operating System : Windows 7 Professional Service Pack 1 (X64) # Username : paulm - DESIGN2015 # Running from : C:\Users\Paulm.TOOLS\Downloads\adwcleaner_6.020.exe # Mode: Scan # Support : https://toolslib.net/forum



***** [ Services ] *****

No malicious serv...

I've run adwcleaner multiple times and I keep getting a threat detected in HKLM/Software/Description.  After adwcleaner cleans and reboots and I rerun it, it keeps showing up the detection.  I have manually looked in the registry and cannot find that folder.  Hidden files/folder is set to show everything.  I have run rkill, tsskiller and mbam which do not find this.

how can I remove this since...

Great ! Thanks for your patience, and sorry for the inconvenience,

Oh! The problem has been now completely solved.

I appreciate your excellent work.

Thanks.

Ok.

Can you relaunch AdwCleaner and confirm that the problem is solved ?

Thanks,

I've downloaded from Mirillis's homepage.

https://mirillis.com/en/downloads/downloads.html

Hello,

Thanks. Where did you download Mirillis Action ?