Will do shortly. BTW, I noticed that it only happens when the program is executed on a domain machine from a roaming user profile (program location was local, not on a shared network drive). Running the program from a local user account executes normally - so I used that as a temporary workaround. Will re-run the probram and share the debug log as instructed shortly. Thank you!
Greetings,
We'll try to fix this issue. I'll need you to do something for me :
Can you relaunch AdwCleaner, click on Tools -> Options and tick "Debug" in "Mode" section.
Do a scan and a clean, the crash should still occur. Simply exit the freezed window. Then, host the file "C:\AdwCleaner\AdwCleaner_Debug.log" on https://up2sha.re/ and copy/paste here the generated link.
Thanks.
Still happening in v. 6.042. :(
Thanks.
Actually, it's the first time it happens for the logo, and I don't succeed to reproduce.. I'll continue to look at it, but unfortunately for now I can't propose you something else but using it without the logo.
Best regards,
You're right, nice catch! But that really is my main firefox profile. Did malware hacked its name, or what?
I searech for this profile ID and found in int he following places:
c:\Users\Admin\AppData\Local\Mozilla\Firefox\Profiles\41a66e7e5ee1
c:\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles\41a66e7e5ee1
I am certain that when I told adwcleaner to delete this folder, my firefox pro...
I'm using Adwcleaner 6.030 on windows 10. I manage to scan without any problem, but then while cleaning the files the program just freezes and doesnt respond. I can't get rid of this virus like this.
I just ran the latest version of Ad-Aware. It found 18 items to remove. I clicked OK. Restarted the laptop (HP Envy, 16GB RAM, 240GB SSD, 4GB VRAM). On bootup I found that Mailwasher icon was not in the Task bar, in fact it was not running. Then I found that Mailbird, my e-mail program wasn't running. Then I found that the touch feature of the touchpad wasn't working. (I could not slide up and ...
I would highly recommend REMOVING javaw.exe from the ADWcleaner whitelist.
Malwarebytes / JRT successfully whitelisted SimpleHelp WITHOUT whitelisting javaw.exe
Please let me know when javaw.exe is removed from the whitelist and I will re-test simplehelp.
Thank you
ok then here the services name that cause the problem which adware cleaner was unable to remove them in the normal-mode but adware cleaner tool was able to remove them only on the safe-mode without any "not responding Message" or such of it
Key Found: HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMetaDataDispenser
Key Found: HKLM\SOFTWARE\Classes\ComPlusMetaDataServices.ServicesMet...Hello,
The logfile seems to be complete, it means that the clean process has been successful, without crashing. Also, I do not see any deleted elements related to safe-mode.
Can you also share the Malwarebytes logfile ?
Best regards,