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Thanks for your reply. There was one more thing that wasn't working that I forgot to mention, the HP Simple Pass fingerprint reader for logging in. There may have been more. Fortunately I did have a system image, and I restored everything. I have to say I was more than surprised that 18 items were flagged for deletion, I have MalwareBytes and AntiExploit Premium running, I am very picky when it...

first I wanna to say this tool is not good for The following reasons.

as I just scan your tool with virustotal.com it is turns out that your tool is a Trojan and ?! so I can not say anything other then your tool is scanning the system very slowly and it taked up too much ram and the scan never done ! also your tool it is created Several processes in the Task Manager which make the screen/other...

Hello,

Thanks.

So, I advise you to use DelFix to remove all traces of the tools we used:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste...

Hello here is the

Additional : https://up2sha.re/file?f=XdsU9IuwSKAV

FRST: https://up2sha.re/file?f=nfP0icDHzE5N

Thank you

Some time ago I notaice that when I am using spotify and my google chrome is open, some random ads shows up. It was little anoying so I wanted to get rid of it.  So basicly I use: MalwayBytes, AdwCleaner, Eset scan, Avast, HitmanPro, JRT. Uninstaled and instaled Chrome few times, uninstaled Spotify.  I did nearly every possible think and every time I open Chrome those guys come back. When I cle...

Hello,

Sorry for the delay.

Can you share more informations with FRST ?

• Download FRST
• Right-click on the file -> "Execute as Administrator"
• Click on the "Scan" button
• The logfile is saved as FRST.txt , and additional informations are in Addition.txt.
• Please host them on Up2Share and share the generated link.

Best regards,

Hello,

Ok. We'll need to remove the conflicting file:

First, we'll remove AdwCleaner:

• Download DelFix from Xplode on your desktop;
• Launch it with administrator rights;
• Select all the option except the one proposing to save the registry;
• Then click on the "Execute" button;
• When everything is finish, the software will close itself;
• Then a report appear on the notepad, please copy paste it...

Hello,

Yes, there is a quarantine in which is copied each removed element.

Can you share the logfiles ? I find quite odd that AdwCleaner has removed those elements, and I'd like to check. The logfile is usually located in C:\AdwCleaner\AdwCleaner[Cxx].txt.

Best regards,

I just ran the latest version of Ad-Aware. It found 18 items to remove. I clicked OK. Restarted the laptop (HP Envy, 16GB RAM, 240GB SSD, 4GB VRAM). On bootup I found that Mailwasher icon was not in the Task bar, in fact it was not running. Then I found that Mailbird, my e-mail program wasn't running. Then I found that the touch feature of the touchpad wasn't working. (I could not slide up and ...

Thanks for the feedback !