Hello,
It should be fixed :
Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products: 5E5AF17D82EC74646B33587B54F94D4A - adwcleaner_5.019.exe The updated detection(s) will be distributed in the next set of virus definitions, available via LiveUpdate or from our website at http://se...
Hello can you post us the entire log file ?
You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.
Chapi
Hello,
Can you give us the log file, we it, I will be able to help you.
You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.
Chapi
How do I know what I want to keep? For example, "HKCU\Software\One System Care sounds like something important. Do I need to delete these things if I want to clear my PC of malware?
is this malware? I want to make sure that I do not delete important files on my laptop. Thanks!
Hello,
Can you upload it on https://up2sha.re/?lang=us ? It's easier for me to access the file.
Regards,
Xplode.
Hi again,
here is the file you mentioned, I uploaded on my cloud drive and it should be accessible.
http://www.4shared.com/file/nlMsXcpuce/Secure_Preferences.html
Hello,
JF1 : thanks ! We're in touch with Norton to fix the issue.
I keep you informed about the progress.
Sorry for the inconvenience..
Can you send me this file : C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ?
Hi
here is the new log file. It again showd an error sign.
2015-11-09 18:44:28 : [Notice] Scan started
2015-11-09 18:44:28 : [Success] Internet connection is UP
2015-11-09 18:44:28 : [Success] Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-09 18:44:28 : [Success] Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-09 18:44:28 : [Success] Database v2015-11-09.1
2015-11-...