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Hello,

Can you give us the log file, we it, I will be able to help you.

You can find it in C:/AdwCleaner/AdwCleaner[SX].txt where X is a number.

Chapi

How do I know what I want to keep? For example, "HKCU\Software\One System Care sounds like something important. Do I need to delete these things if I want to clear my PC of malware?

is this malware? I want to make sure that I do not delete important files on my laptop. Thanks!

Hello,

Can you upload it on https://up2sha.re/?lang=us ? It's easier for me to access the file.

Regards,

Xplode.

Hi again,

here is the file you mentioned, I uploaded on my cloud drive and it should be accessible.

http://www.4shared.com/file/nlMsXcpuce/Secure_Preferences.html

Hello,

JF1 : thanks ! We're in touch with Norton to fix the issue.

I keep you informed about the progress.

Sorry for the inconvenience..

Can you send me this file : C:\Users\MY\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences ?

Hi

here is the new log file. It again showd an error sign.

2015-11-09 18:44:28 : [Notice]		Scan started
2015-11-09 18:44:28 : [Success]		Internet connection is UP
2015-11-09 18:44:28 : [Success]		Loaded C:\Users\MY\AppData\Local\Temp\sqlite.dll
2015-11-09 18:44:28 : [Success]		Opened C:\Users\MY\AppData\Local\Temp\adwcleaner.db
2015-11-09 18:44:28 : [Success]		Database v2015-11-09.1
2015-11-...

Hello,

Can you try this version : http://sd-1.archive-host.com/membres/up/17959594961240255/AdwCleaner_DBG.exe ?

Run it in debug mode, then post the content of adwcleaner_dbg_xxxx.txt

Regards,

Xplode.

^*Curieux, je suis aussi sous XPpro Sp3 32 bits et je n'ai eu aucun problème pour la version 5.018 ni la dernière version 5.019.

Ce message d'erreur est parfois affiché quand la version est obsolète ? Comme cela a été le cas pour moi ce matin (& pour la 1^ère fois) avec la version 5.018, mais à la 2^ème ouverture le programme signale bien la version obsolète comme d'habitude.

^*et pour info à Xpl...